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Customer Service Clerk

Primary Objective:
To perform customer checkout transactions as required for daily sales and to ensure a positive shopping experience for customers.
Nature and Scope:
Primary emphasis in this position is on following front end checkout procedures in all transactions, expedient processing of all orders, and maintaining positive customer relations. The position requires ongoing customer interaction, providing prompt, courteous and accurate service. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager or person in charge.
Requirements
Essential Position Functions:
1. Assist customers and ensure proper service levels and courtesy from all associates
??? Greet, offer assistance, and thank customers
??? Answer or refer questions, and respond to customer requests as needed
??? Bring customers to location of item
??? Perform price checks
??? Respond to customer assistance needs/calls promptly
??? Direct customer problems to management as appropriate
??? Monitor and ensure prompt, courteous, and accurate customer relations
Functional Requirements:
Frequent: Physical - lifting/carrying up to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, and intercom), reaching, standing and turning
Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math
Occasional: Physical - lifting/carrying over 50 lbs., equipment operation
(calculator) squatting, stooping/bending and walking
Perform product scanning and processing of customer order in an accurate, efficient and prompt manner
??? Ensure minimal waiting time to each customer
??? Account for all products in and under the cart before beginning customer order.
??? Ask for coupons before beginning an order and code coupons accurately
??? Scan each item so it is properly identified by the register system
??? Obtain prices for items not identified by the register system and complete scan error forms for discrepancies
??? Have working knowledge of most frequent product codes and new items
??? Use care in handling of products
??? Utilize proper etiquette for intercom calls
??? Follow policy and procedures when handling tobacco, alcohol and lottery transactions


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